1. Was Boulos the victim or the villain in the decisions made to dismiss him? Give evidence from the case to support your answer. 2. Describe the factors that contributed to Boulos' failure as a finance manager/ team leader? Use the case details to support your answers. 3. Do you think Boulos would have made an excellent manager/team leader? Use the case details to support your answers. 4. What factors contributed to the conflict among Boulos, Jackie, and other staff members? What are your suggestions for resolving these conflicts? Use the case details to support your answers