1. We said the major problem with feedback cards is:

A. customers lose them.

B. the results often get misinterpreted.

C. customers either love you or hate you.

D. customers misuse them.

2. A major disadvantage of relying on Web-based e-service is:

a. that it damages personal relationships.

b. that there really are no down-side disadvantages to e-service.

c. the high cost of creating a web page.

d. that some companies try to make it a substitute for phone or direct contact with customer service personnel.

ASAP PLEASE ...ASAP