.1 WESTERN SYDNEY 1\" COLLEGE 1. Review the following scenario You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose an overall approach to continuous process improvement ,including a general methodology such as Lean or Six Sigma. The approach will be used across the business ,including application to areas such as: sustainability across the organisation revenue per customer interaction operational costs customer service satisfaction across product areas such as timber ,plumbing and electrical ,garden products ,hardware ,tools and home -wares delivery lead times for customers You will need to consider the appropriateness and applicability of different continuous improvement methodologies in order to find the best fit for Australian Hardware In your overall approach .you will need to develop several supporting strategies and procedures You intend to trial your proposed quality systems and processes at the Wollongong store. You will need to gather feedback from the management team on your proposed continuous improvement approach .In accordance with organisational practice .you will need to prepare a summary report incorporating feedback and suggestions for amendments and refinements 2. Review Australian Hardware documentation .including strategic plans and operational plans . Note what the organisation does , how it does it. what its goals and objectives are, and who its stakeholders and customers are