1- what are five event types for which registrations are required and what are the events which may be held for each one?

2- what are five factors which differentiate customers?

3- what are three essential pieces of customer information you will need in order to administer registrations? and why these are essential?

4- what the following financial administration documents are used for:

• Receipts
• Invoices
• Credit notes
• Sales summary reports.

5- what is the description of the following customer event attendance documents:

• Site map
• Event program
• Confirmation letter.

6- what are three types of reports you may need to produce and what these can be used for?

7- why monitoring of attendance numbers by event managers and co-ordinators is such an important issue?

8- What are the following event features and what do these usually provide:

• Pre-booked sessions for a business seminar
• Chip identification for sports events
• VIP passes at a music event
• Food or drink coupon

9- why event procedures and deadlines should be strictly adhered to?

10- why we document registration activities such as payments and cancellations?