1. What are four strategies you might use to motivate employees?

2. What are three factors that can lead to poor group dynamics in a work team?

3. What are three things you would do as a manager to improve the group dynamics of teams you lead?

4. What are three ways you would acknowledge the good individual performance of a member of your work team?

5. As a manager, how would you use 'incentive initiatives' to motivate staff?

6. Give three examples of 'informal acknowledgements' that can be provided to staff as a reward or recognition.

7. What are two benefits of presenting awards to employees as reward and recognition for their performance?

8. What are three reasons a written report to management can be an effective form of reward and recognition for staff?

9. Identify the traditional three types of organisational plans.

10. Provide two examples of activities in the formal planning process.