1. What are some of the critical issues facing the successful implementation of KM applications?

How do they play out in your organization?

2. The paradox of value is one of the greatest challenges facing KM today. Do you agree with this

statement? Why or why not? Provide illustrative examples to support your arguments.

3. KM often fails to live up to its ideal goals of knowledge sharing due to a lack of incentives. How

would you set up a system of rewards and censures to motivate knowledge workers to share

knowledge? What are some typical obstacles that you would expect to encounter? How would

you address these obstacles? Outline an incentive strategy and describe how you would evaluate

its success.

4. Much of the expected benefits of KM stem from being able to deliver the right information to

the right person at the right time in the right format etc. What are the implications of this on

issues of privacy of information?

5. If after six months of effort you find your KM project is still not making headway, what actions

would you take? What information would you seek out in order to decide the best course of

action to take? How and when would you assess progress again?

6. Provide a brief history of the field of KM and describe where you feel it is today and where it is

heading.

7. What are the key priorities to be addressed in order for KM to continue to evolve and become

better embedded in critical business processes?

8. Describe some research themes in the field of KM. What do you see as the next big thing in

KM? What breakthroughs would be needed before KM could make a quantum leap in its

evolution?