1. What are the "broken windows" crimes? (See the article Broken Windows.) 2. How do "broken windows" crimes lead to more serious crimes? What is the developmental sequence? 3. How does targeting minor "quality-of-life" misdemeanors help to reduce more serious crimes? 4. Should police departments have tools such as laws against "vagrancy," "loitering," "disorderly conduct," "open containers," and "public intoxication" to remove undesireable persons from neighborhoods when informal order-maintenance efforts have failed? 5. Characterize William Bratton's zero-tolerance or "broken windows" approach to policing. 6. What are the potential negative consequences of shifting from community-oriented policing and moving to a Broken Windows zero-tolerance approach? 7. Why is the conventional command-and-control paradigm of management not well suited to police departments? 8. Characterize the organizational change initiated by Bratton at NYPD and describe how he accomplished this change. How would you characterize the old NYPD culture? How would you characterize the new NYPD culture? 9. How did Bratton apply business process reengineering to the NYPD? 10. If Bratton has decentralized and shifted control to the precinct commanders, how has he been able to maintain overall NYPD coordination? 11. What functions do the crime control strategy (CompStat) meetings perform in the new organization structure? 12. How do the crime control strategy (CompStat) meetings held solve crime? 13. How does decentralization, and shifting authority to precinct commanders, foster innovation and creativity?