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1. What are the characteristics of the processes for a manufacturing company and for a service company? Provide real examples. 2. Describe two factors that

1. What are the characteristics of the processes for a manufacturing company and for a service company? Provide real examples. 2. Describe two factors that could cause changes in the volume and variety of a product or service. How does this change affect the process design?

3. How does this assignment help to understand the role of the operations manager in process design?

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