1. - What are the different types of decisions, and how does the decision-making process work?

2. - List and describe the different levels of decision making and decision-making constituencies in organizations. Explain how their decision-making requirements differ.

3. - Distinguish between unstructured, semi-structured, and structured decisions.

4. - List and describe the stages in decision making.

5. - How do information systems support the activities of managers and management decision making?

6. - Compare the descriptions of managerial behavior in the classical and behavioral models.

7. - Identify the specific managerial roles that can be supported by information systems.

8. - How do business intelligence and business analytics support decision making?

9. - Define and describe business intelligence and business analytics.

10. - List and describe the elements of a business intelligence environment.

11. - List and describe the analytic functionalities provided by BI systems.

12. - Define predictive analytics, location analytics, and operational intelligence and give an example of each.

13.- How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently?

14. - List each of the major decision-making constituencies in an organization and describe the types of decisions each makes.

15. - Describe how MIS, DSS, or ESS provide decision support for each of these groups.

16. - Define and describe the balanced scorecard method and business performance management.

17. - Define a group decision-support system (GDSS) and explain how it differs from aDSS.

18. - MyLab MIS As a manager or user of information systems, what would you need to know to participate in the design and use of a DSS or an ESS? Why?

19. - MyLab MIS If businesses used DSS, GDSS, and ESS more widely, would managers and employees make better decisions? Why or why not?

20. - MyLab MIS How much can business intelligence and business analytics help companies refine their business strategy? Explain your answer.

21. - Dealerships for Subaru and other automobile manufacturers keep records of the mileage of cars they sell and service. Mileage data are used to remind customers of when they need to schedule service appointments, but they are used for other purposes as well. What kinds of decisions does this piece of data support at the local level and at the corporate level? What would happen if this piece of data were erroneous, for example, showing mileage of 130,000 instead of 30,000? How would it affect decision making? Assess its business impact.

22. - Applebee's is the largest casual dining chain in the world, with more than 1,900 locations throughout the United States and in 20 other countries. The menu features beef, chicken, and pork items as well as burgers, pasta, and seafood. Applebee's CEO wants to make the restaurant more profitable by developing menus that are tastier and contain more items that customers want and are willing to pay for despite rising costs for gasoline and agricultural products. How might business intelligence help management implement this strategy? What pieces of data would Applebee's need to collect? What kinds of reports would be useful to help management make decisions on how to improve menus and profitability?

23. - This project gives you an opportunity to learn how to use Excel's PivotTable feature to analyze a database or data list. Use the data file for Online Management Training Inc. described earlier in the chapter. This is a list of the sales transactions at OMT for one day. You can find this spreadsheet file at MyLab MIS. Use Excel's PivotTable to help you answer the following questions:

23.1. - Where are the average purchases higher? The answer might tell managers where to focus marketing and sales resources, or pitch different messages to different regions.

23.2 - What form of payment is the most common? The answer could be used to emphasize in advertising the most preferred means of payment.

23.3. - Are there any times of day when purchases are most common? Do people buy more products while at work (likely during the day) or at home (likely in the evening)?

23.4. - What's the relationship between region, type of product purchased, and average sales price?

23.5. - We provide instructions on how to use Excel PivotTables in our Learning Tracks.

24.- This project will help develop your skills in using web-based DSS for financial planning. The websites for CNN Money and Kiplinger feature web-based DSS for financial planning and decision making. Select either site to plan for retirement. Use your chosen site to determine how much you need to save to have enough income for your retirement. Assume that you are 50 years old and single and plan to retire in 17 years. You have $100,000 in savings. Your current annual income is $85,000. Your goal is to be able to generate an annual retirement income of $60,000, including Social Security payments. Use the website you have selected to determine how much money you need to save to help you achieve your retirement goal. If you need to calculate your estimated Social Security payments, use the Quick Calculator at the Social Security Administration website. Critique the siteits ease of use, its clarity, the value of any conclusions reached, and the extent to which the site helps investors understand their financial needs and the financial markets.

25.- With three or four of your classmates, select a sport, such as football, baseball, basketball, or soccer. Use the web to research how the sport uses data and analytics to improve team performance or increase ticket sales to events. If possible, use Google Docs and Google Drive or Google Sites to brainstorm, organize, and develop a presentation of your findings for the class.

26.- How is GE changing its business strategy and business model? What is the role of information technology in GE's business?

27. - On what business functions and level of decision making is GE focusing?

28. - Describe three kinds of decisions that can be supported using Predix. What is the value to the firm of each of those decisions? Explain.

29. - To what extent is GE becoming a software company? Explain your answer.

30. - Identify and describe three factors that prevent managers from making good decisions.

31. - Give three examples of data used in location analytics and explain how each can help businesses.