$1.$ What are the objectives of the service guarantee program?

$2.$ Is a total payout of $$860$ over $10$ months for $300$ branches good or bad?

$3.$ Are the bank$$s services and processes truly redesigned to meet the service guarantee promises?

$4.$ Is GCB$$s service guarantee program well$-$designed and executed?

$5.$ What are your final recommendations?