1. What are two (2) important aspects of growing a medical practice? 2. Name and explain one (1) method to grow the practice. 3. Once your practice is growing, name and explain one method to educate and keep your patients satisfied with the quality of medical care they receive 4. Explain what regular analysis of "referral patterns" can accomplish. 5. What are two (2) methods of tracking referrals? 6. Name and describe two (2) steps any practice can follow to design a referral tracking system 7. What are three (3) benefits of a patient education brochure? 8. Name and explain four (4) key areas of information to include on a practice brochure. 9. In the "Office Policies and Procedures" section of the practice brochure, explain why office hours are important to include. 10. In the "Office Policies and Procedures" section of the practice brochure, explain why scheduling and cancelling appointments are important to include. 11. In the "Office Policies and Procedures" section of the practice brochure, explain why telephone calls are important to include. 12. In the "Office Policies and Procedures" section of the practice brochure, explain why a map of the office location is important to include. 13. Why is it important to evaluate the images and text/content when designing a patient brochure? 14. As a Healthcare Manager, you may be asked to suggest "value added" services which may include standard communication, education, and information. List five (5) methods you can suggest to your primary care physicians to add a unique, professional, and personable touch to your practice