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1. What did Starbucks do to improve its capacity? (List them) (2 points Volumetric ice scoops 2. Floaters - Who are they? What is their

1. What did Starbucks do to improve its capacity? (List them) (2 points Volumetric ice scoops 2. Floaters - Who are they? What is their role? How did it improve the company's process? (2 points)

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