1 What do business processes define? A The company's strategy B U The efficiency of process execution The end-to-end series of events for interacting with customers Only the in-house services B 2 A B Process Management) is... A strategic technique An approach for performance improvement A management discipline A tool for automating business processes st important BPM success factors is... Selection of the right methods and tools Clear responsibility for organizational hand-offs in the business processes A group of external sponsors A solid management organization deling it is beneficial if work-shop participants... have comprehensive knowhow about financing issues are informed about all IT-Systems the enterprise uses represent the entire business process as cross-functional group already developed a finished process module for their sector > of the process owner? Responsible for process design, process performance and development of the solution Execution of project management for re-engineering Development of the database design for the repository Selection and procurement of BPM-tools U D 3 ABCD Ir + A B C D 10 A B U 6 A B effective Change Management steps start? In the phase of the introduction of the process After the BPM project C With the BPM project initiation D When problems occur during the implementation 1 People & Change Management necessary in BPM? A To achieve quick wins faster B To anticipate the impact on stakeholders C To assure customers of success D To motivate the process team A 8 A B C D s culture is characterized by ... A matrix organization Clearly defined business units The overall use of BPMS-suites Stakeholder awareness of full end-to-end processes B ess Management (BPM) is focused on ... A The adoption of best practice from other enterprises B The continuous review and adoption of BPM technologies C D W 10 A B C D W 11 ABCD the alignment of business processes and organization structures according to the organizations strategy The analysis of single business processes imary purpose of the usage of process models? Standardization of business processes Preparation of training material for the launch of the processes Analysis, documentation and design of business processes A system for measurement of process cycle times al of a process simulation? Anticipate process behavior Variation of parameters Calculation of process variables Production of a graphical process model