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1. What does Ombudsman mean in Swedish? (1 mark) paragraph or point form 2. If the Ombudsman supports and investigates a complaint, explain what

1. What does Ombudsman mean in Swedish? (1 mark) paragraph or point form 2. If the Ombudsman supports and investigates a complaint, explain what is issued at the conclusion of the investigation. (2 marks) 3. What is the role of an Ombudsman? (3 marks) 4. How is the role of the Ombudsman similar to the role of a mediator? (4 marks)

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