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1. What features of the 7-Eleven Japan distribution system illustrate the concept of the bidirectional service supply relationship? 2. Does the 7-Eleven Japan distribution system

1. What features of the 7-Eleven Japan distribution system illustrate the concept of the bidirectional service supply relationship? 2. Does the 7-Eleven Japan distribution system exhibit scal- ability economies? 3. Howdoesthe7-ElevenexampleofB2Ce-commerceinJapan illustrate the impact of culture on service system design? 4. Will the 7-Eleven "Konbini and mobile" system be adopted in the United States

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