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1. What information should be included in a process map? a. Only the processes involved with the organization's internal activities that are invisible to the
1. What information should be included in a process map? a. Only the processes involved with the organization's internal activities that are invisible to the external customer b. 4Ms and E c. Only the processes directly involved with the manufacturing of a product d. The PDCA cycle
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Operations Management Creating Value Along the Supply Chain
Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi
1st Canadian Edition
978-1-118-3011, 1118942051, 1118942055, 978-1118301173
