1. What information-gathering activities can be used to facilitate the creation of new process designs?

A. Process mining

B. Artificial Intelligence

C Brainstorming and story creation.

D Dialectical analysis

2. An important step in process design is

A. The definition of the companys strategy B. The development of a new process-related compensation system C.The development and definition of useful key performance indicators (KPIs) D. The selection and deployment of an external consultant

3. What is the biggest benefit of using BPM technologies?

A. The use of standards to support the whole BPM lifecycle. B. The usage of the technology provides comprehensive document management C. The graphical presentation for the automation of workflows D.The possibility of programming in BPEL (Business Process Execution Language

4. Business Process Management (BPM) is focused on...

A. The adoption of best practices from other enterprises B. The continuous review and adoption of BPM technologies C. the alignment of business processes and organization structures according to the organizations' strategy D. The analysis of single business processe