1. What is a screening interview?What are the potential ethical and malpractice issues?

2. What is the difference between listening and hearing?Explain.

3. What are the strategic reasons for using leading questions and using open ended questions?Give an example of when each would be better used than the other type.

4. Explain fully the ultimate reason for conducting a thorough investigation of a case.What ethical issues dictate how an investigation is to be conducted?

5. Under what circumstances might it be advisable for someone else in the firm to handle an interview with a client or witness? Why?

6. How does the use of case management software improve the effectiveness of the legal team?Who has the ultimate responsibility for the management of the case file when using case management software?