1. What is a service? What are the qualities of a good service 2. Why are services important? 3. What are the main requirements for services? 4. Which types of requirements should be gathered when building a new service? 5. What can you do if a customer requests an impossible (or impossible sounding) requirement? 6. Why do you need to write down requirements? 7. What is an SLA? 8. What are the three elements of a project plan? 9. Why is the ability to upgrade software important? 10. What does environmental fit mean? 11. If a new service was being created in your organization, which existing infrastructure should it leverage, rather than reinventing from scratch? 12. Why do open architectures, standards, and protocols benefit the consumer? 13. List all the services that you can think of in an environment. Which hardware and software make up each one? List their dependencies. 14. What is a service architecture? What is a local engineering plan? How are they related and/or different? 15. Why is simplicity important in service engineering? 16. What are primary and external dependencies? 17. Which support services improve our ability to operate a service? 18. What is dependency alignment? How can it be used to make a system less susceptible to failures? 19. For a service you are familiar with, describe how its dependency alignment could be improved