1. What is active listening? . Why is it significant towards conflict resolution? . What aspect of active listening is most challenging to you? Provide an example from your own experiences 2. List the five dysfunctions of a team; give a brief description of each. Develop a unique brief scenario of one dysfunction and provide a resolution. 3. Develop a unique workplace conflict scenario using the four stages from The Exchange as a process. Clearly identify each stage. 4. Consider the models from the ' The Conflict Resolution Toolbox'. Which of the models of conflict resolution could you incorporate to resolve the conflict you described in question . Why