1. What is activity analysis? Why is this approach compatible with the goal of continuous improvement?

2. What are value-added activities? What are value-added costs?

3. What are non-value-added activities? What are non-value-added costs? Give an example of each.

4. Identify three different ways to manage activities so that costs can be reduced.

5. Explain how benchmarking can be used to improve activity performance.

6. What is a Kaizen standard?

7. What is a bill of activities?

8. Identify and define two types of activity drivers.