1. What is an enterprise resource planning (ERP) system? a. A set of information systems tools that are used to manage an organization's resources and enable information flow within and between processes b. A system that enhances the reputation of an organization c. An outdated and cumbersome information system d. A web based data customer data collection system e. None of the above 2. is the unification of business processes previously performed as separate activities, in order to create cohesive and streamlined business processes. a. Systems integration b. Business integration c. Application integration e. Enterprise integration