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1. What is customer service? 2. What is meant by TQM? 3. Define recognition and reward. 4. State Maslow's Hierarchy of Needs? 5. Write about

1. What is customer service? 2. What is meant by TQM? 3. Define recognition and reward. 4. State Maslow's Hierarchy of Needs? 5. Write about employee involvement. 6. Discuss the importance of leadership.

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