1- What is experience design? What is Customer Experience (CX), and what is Employee Experience (EX)?

2- How is Design Thinking used to design customer and employee experiences?

3- Historically, organizations have a gap between EX and CX. This means that traditionally EX is owned by the HR department, and the Marketing department owns CX. This inhibits the employees from understanding the customers and their actual needs.What is the Link between EX and CX?

In part 3, I need to investigate the link between EX and CX. Discuss the research, industry reports, or expert blog posts about the gap between EX and CX. Discuss the gap, the current status of the discussion and what should be done to fill the gap between EX and CX.