1. What is reliability and why is it important for employee selection? 2.What is validity and why is it important for employee selection? 3. Why should companies use multiple selection methods instead of one? 4. What are the three steps in interview question development? 5. Develop two behavioral and situational interview questions that measure customer service skills. Use the three steps to develop the questions. 6. How can applicants best prepare for an interview? 7. How can social media impact a candidate