1. What is risk management? Give an example of how a project manager can mitigate risks? 2. How would you manage customer satisfaction? List two examples of methods to put in place to ensure your customer is fully satisfied. 3. Please give 3 success factors of successful project management. 4. Please comment on what it takes to build effective project teams. List 6 examples of concrete actions the project manager can put in place. 5. What is quality management? Please comment