Question
1. What is the difference between passive and active listening? Give at least one example for each. II. Outline the techniques that help you to
1. What is the difference between passive and active listening? Give at least one example for each.
II. Outline the techniques that help you to listen actively.
III. What is the difference between open and closed questions?
IV. How do open questions help in the conversation? V. What is the difference between verbal and non-verbal probes? Give example for each.
Q: 2: Discuss some probing techniques.
Step by Step Solution
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Step: 1
1 Difference between passive and active listening Passive Listening This is when youre hearing what someone is saying without actively engaging or res...
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Business Data Communications Infrastructure Networking and Security
Authors: William Stallings, Tom Case
7th edition
133023893, 978-0133023893
