1. What is the most frequent mistake in business correspondence?

2. Name the two general purposes in business communication.

3. List three situations when it is better to write a message than to deliver it orally.

4. What is the main benefit of communicating orally?

5. What pronoun is the most important in creating reader-based messages?

6. What is the fundamental rule of business communication?

7. Which of the following is not a common reason why people in business communicate with others?

a. to ask or give information

b. to advise or recommend

c. to improve a companys image

d. to foster an atmosphere of deceit