$1.$ What issue raised in the article did you find to be the most ethically$-$troubling and why? $[50$ Points$]$

$2.$ According to the article, fraudsters are looking to capitalize on policies such as free online returns that retailers rolled out over the past four years with the goal of attracting customers amid a pandemic$-$driven surge in e$-$commerce. What are some things corporate leaders could do to deal with this issue without running the risk upsetting honest customers?