1, What issues may clients and their family face when accessing multiple services?

2, What is the impact of service duplication?

3, What information should a case management plan include?

4, Define case management.

5, How should you consider funding arrangements when establishing a service plan?

6, Choose one service you work with and explain the referral requirements for it.

7, List three organisation standards that apply to your work with clients.

8, Choose an issue you may encounter and explain your duty of care towards clients.

9, Give three reasons may you have to communicate to the client's family.

10, Give three examples of services that are available to your clients.

11, How can you minimise client confusion, concerns and barriers.