1. What products does IAC Reynosa make? Who are their customers? 2. What caused the excessive premium freight charges at IAC Reynosa? What improvements did Salinas make to reduce the premium freight charges? 3. What changes to staffing did Salinas make to the logistics department? What was the purpose of these changes and what were the beneficial outcomes? 4. What changes did Salinas make to the warehouses? What was the purpose of these changes and what were the beneficial outcomes? 5. Even after implementing all these successful changes, Salinas is still faced with the problem of getting all his employees at IAC Reynosa on board with the IAC culture. What more can Salinas do to help employees at IAC Reynosa adapt fully to the IAC culture?