1. What type of control is being exercised in an after-action review? 2. How could clan control be used in a TQM program? 3. How can a just-in-time (JIT) system reduce inventory costs? 4. What four questions could be used to set up a balanced scorecard for a small business? 5. A work colleague comes to you and confides that she feels 'adrfit in her career' and 'just can't get enthused about what she's doing anymore'. Your take is that this might be a problem of selfmanagement and personal control. How will you explain to her that using the steps in the management control process might help in better understanding and correcting her situation