1) What type of power is the ability of a manager to give or withhold tangible and intangible rewards?know as ________ decisions.

1 Legitimate

2 Expert

3 Reward

4 Coercive

2) What is the belief that performance results in the attainment of outcomes?

1 Instrumentally

2 Expectancy

3 Motivation

4 Valence

Which leadership model identifies the basic type of behavior that many leaders engage in to influence their subordinates?

1 Fiedler

2 Behavioral

3 Path goal

4 Trait

9) Which stage is most important in group development?

1Forming

2Storming

3Norming

4Performing

5Adjourning

6All the above

What ensures that employees develop the skills and abilities that will enable them to perform their jobs?

1Recruitment

2Training

3Selection

4Assessment

Which facilities layout is best?

1Product layout

2Process layout

3Fixed-position layout

4All the above

Most customer prefer:

1 A lower price to a higher price

2 High-quality products to low-quality products

3 Quick service to slow service

4 Many features over few features

5 Products that are customized or tailored to their specific needs

6 All of the above

The Importance of good communication

1Improved quality of products and services

2Increased responsiveness to customers

3More innovation through effective communication

4Increased efficiency in new technologies and skills

5all of the above

Face to Face Communication

1age of verbal and nonverbal signals

2Provides for instant feedback

3Has the highest information richness

4All of the Above

A form of Impersonal written communication

1Blog

2Social networking site

3Face to Face

4A and B