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1. What was the GM ignition switch scandal? 2. What caused the problem in question? 3. What were the negative impacts or issues resulting from

1. What was the GM ignition switch scandal? 2. What caused the problem in question? 3. What were the negative impacts or issues resulting from the problem? 4. Define TQM and explain how it could have helped mitigate this issue. 5. Compare and contrast Arnold Palmer Hospital's quality management techniques with those of GM in this instance

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