1. What was the underlying cause of the problem in the case?

2. Given how things have played out up until this point, what would you do if you were Eric to move forward?

3. Given how things have played out up until this point, what would you do if you were Kipsy to move forward?

4. As a background to this question, some suggest the difference between leaders and managers have to do with the type of power and influence a person has over other people. Other differences include what the persons goal/responsibility is in relation to those other people. There are exceptions, but many would suggest a manager directs the work of other individuals and is responsible for day-to-day operations. Leaders, on the other hand, have an ability to influence a group (of followers) toward the achievement of a vision (a vision they set). Managers are responsible for implementing the vision of others. In addition, many believe managers rely more heavily on formal forms of power while leaders rely more heavily on personal forms of power. With this as a backdrop, would you say Eric is a manager, a leader, or both a manager and a leader?

5a. What type of influence tactics did Eric use?

b. What role did power play in the successful/unsuccessful use of this influence tacit?

6a. What type of influence tactics did Kipsy use?

b. What role did power play in the successful/unsuccessful use of this influence tacit?

7. Was the conflict described in the case of Eric and Kipsy functional or dysfunction in your opinion? Please explain your answer (i.e., by describing what makes something functional/dysfunctional).

8. What type(s) of conflict existed between Eric and Kipsy? Please explain your answer (i.e., describe the difference between the different forms of conflict and give examples from the case as evidence if favor of or against that type of conflict being present).

9. What type of conflict handling style(s) did Kipsy use? Please explain your answer (i.e., describe the difference between the different forms of conflict and give examples from the case as evidence if favor of or against that type of conflict being present).

10. What type of negotiation strategy was Eric using? What type of negotiation strategy was Kipsy using? Was it a distributive approach or an integrative approach? Which should they have used (in an ideal world)? Please be sure to explain your answer, making sure it is obvious you understand the differences between the two types of negotiation strategies.