1. What were the customers actually saying in the four responses given in this case translate them into customer requirements using actual business language. 2. In addition to your response to question one, the voice of the customer process identified the following customer requirements: food and drinks at their proper temperature, fresh food, meeting the unique needs of adult guests as well as families, exceeding service expectations, and easy to read and understand menu, and caring staff. Suggest how these customer requirements can be translated into production and service delivery processes and activities 3. Conduct a similar mock voice of the customer process for your school or college. What did you learn