1. What would happen if the control system were not included? 2. What would happen if the feedback were not included? 3. Define productivity. 4. How can ergonomics be tied to productivity? To motivation? To Maslow's hierarchy? 5. Define six sigma both technically and as used as a business standard. 6. This chapter concentrated on both productivity and quality. In running your small manufacturing business, can you increase both, or are they mutually exclusive?