1 When a Performance Improvement Plan is implemented, the following step(s) should be taken a A manager should meet with the employee to discuss the plan and expectations b Employee feedback should be encouraged c Any changes made to the plan after the employee meeting should be reviewed by human resources (HR) d The plan should be signed by the manager and the employee e All of the above 2 James has been employed for one year and was recently placed on a Performance Improvement Plan (PIP) His plan was recently implemented and he is planning to participate in his first progress meeting with his manager Which of the following should James expect during this discussion a James should not plan to discuss any additional resources he might need as the time to ask for help has passed b James should expect for progress toward goals to be documented and discussed c James should expect his manager to lead the meeting including highlighting how they believe James is doing and noting any realizations they believe James might have had while on the performance improvement plan d James should expect that HR is present at each of progress meeting as any meeting might turn into a termination discussion 3 A Performance Improvement Plan (PIP) should be used primarily when a manager is frustrated with an employee and wants to fast track the employee termination process True False 4 Susan manages a team of customer service associates After overhearing a call with one of her associates and a customer, Susan is impressed with the associate's ability to handle objections from the customer and ultimately resolve the customer's issue Susan wants to praise this associate for their great work The Inc article suggests that Susan should wait for the most convenient time to share this positive feedback with the associate even if significant time passes between the date time in which the performance was observed and the date time in which praise is provided True False 5 Progressive discipline is an employee disciplinary system that provides a graduated range of responses to employee performance or conduct problems True False

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1. When a Performance Improvement Plan is implemented, the following step(s) should be taken: a. A manager should meet with the employee to discuss the

1. When a Performance Improvement Plan is implemented, the following step(s) should be taken:

	a.	A manager should meet with the employee to discuss the plan and expectations
	b.	Employee feedback should be encouraged
	c.	Any changes made to the plan after the employee meeting should be reviewed by human resources (HR)
	d.	The plan should be signed by the manager and the employee
	e.	All of the above

2. James has been employed for one year and was recently placed on a Performance Improvement Plan (PIP). His plan was recently implemented and he is planning to participate in his first progress meeting with his manager. Which of the following should James expect during this discussion?

	a.	James should not plan to discuss any additional resources he might need as the time to ask for help has passed.
	b.	James should expect for progress toward goals to be documented and discussed.
	c.	James should expect his manager to lead the meeting including highlighting how they believe James is doing and noting any realizations they believe James might have had while on the performance improvement plan.
	d.	James should expect that HR is present at each of progress meeting as any meeting might turn into a termination discussion.

3. A Performance Improvement Plan (PIP) should be used primarily when a manager is frustrated with an employee and wants to fast-track the employee termination process.

True

False

4. Susan manages a team of customer service associates. After overhearing a call with one of her associates and a customer, Susan is impressed with the associate's ability to handle objections from the customer and ultimately resolve the customer's issue. Susan wants to praise this associate for their great work. The Inc. article suggests that Susan should wait for the most convenient time to share this positive feedback with the associate even if significant time passes between the date/time in which the performance was observed and the date/time in which praise is provided.

True

False

5. Progressive discipline is an employee disciplinary system that provides a graduated range of responses to employee performance or conduct problems.

True

False