1.When completing Case Notes for the client file, which of the following is documented in the social History section?

1. Client gender
2. Client Age
3. Client Education
4. Client past relationships
5. All the above

2.Which of the following is true about Coordinating services in Case Management?

1. It describes a systematic selection process for resources
2. It makes an appropriate referral
3. It identifies activities to be monitored
4. It lists the ways to achieve more effective communication with other professionals
5. All the above

3.Which of the following explains "counter transference" in Case Management?

1. Case Worker is reminded of their relative in the past
2. It is a phenomenon where we unconsciously transfer feelings or attitudes from the past to present
3. When two Agencies fight for the transfer of one client
4. Only (a) and (b)
5. All the above

4.Which of the following is included in the Intake Summary in Case Management?

1. Completed forms
2. Client strengths
3. Decisions and Service plans
4. All the above
5. Only (a), and (c)

5.Which of the following is a pillar of empowering communication in Case management?

a)Recognizing that life struggles of others are not different from your own

b)Telling others how to live their lives

c)Focusing on client symptoms

d)All the above

e)Only (a) and (c)

1. Which of the following is not included in the service planning template?
2. Priorities
3. Agency expansion schedule
4. Goals
5. Objectives
6. Strategies

1. Which of the following best describes the labeling theory in case management?
2. It Implies a deficit and invites stigma
3. It Limits what clients can achieve
4. It creates barriers between clients and professionals
5. All the above
6. Only (a) and (c)

8.When a client is denied services based on discrimination, in helping such a client, the case manager may need to assume the role of:

a)Broker

b)Advocate

c)Counsellor

d)Consultant

e)None of the above

9.Which of the following describes the planning stage in case management?

1. Case worker and client developing a service plan
2. Case manager monitors the delivery of service
3. Nature of agency often determines who will provide services
4. (a) and (c)
5. All the above

10.Which of the following should not happen at the assessment phase of case management?

1. Appraisal or evaluation of client situation
2. Identifying the problem and resources needed to solve the problem
3. Focusing on the agency budget
4. (a) and (b)
5. All the above