1. When does management attention turn to cost control and quality in the sales life cycle?

Multiple Choice

Growth and decline.

Introduction and growth.

Introduction and decline.

Growth and maturity.

Maturity and decline.

2. Which of the following is not considered an internal failure cost?

Multiple Choice

Rework and (net) scrap costs.

Reinspection and retest costs.

Costs of corrective action.

Costs to restore reputation.

Expediting costs.