1) When mentioning that public expectations of corporations evolve with changes in the social environment, reference is made to:

Select one alternative:

A. Crisis management theory

B. Institutional Organization Theory

C. Social Capital Theory

D. None of the above

2) Which of the following approaches does not correspond to the published report: The 21st Century NGO in the Marketplace for Change, Sustainability, the Global Compact and the Social Capital Program? market for change, sustainability, the Global Compact and the United Nations Environment Program? United Nations Environment Programme?

Select one alternative:

A. Developing anti-business campaigns.

B. Attempting to build market intelligence

C. Attractive companies

D. Corporate Risk

3) Which of the following is correct vis--vis the lesson of "Don't wait for a crisis to collaborate"?

Select one alternative:

A. Companies often anticipate a crisis developing to establish a plan for action and collaboration

B. The opportunity for companies is much smaller if they operate from a position of strength rather than a reaction to pressure from a vocal NGO.

C. Companies can identify opportunities to collaborate before the issue becomes part of a public debate

D. None of the above

4) Issues contemplated in the private policy environment may include:

Select one alternative:

A. Negotiation on conflict resolution

B. Maintenance of agreements

C. Direct competition for public support

D. All of the above alternatives

5) In relation to the use of communication in a strategic manner it can be stated that:

Select one alternative:

A. Companies should discuss their interests and activities around social responsibility with constituents on a regular basis to be more effective in this area.

B. Companies should be consistent in all their communications about social responsibility issues both within the organization and with external constituents.

C. Alternatives A and B are correct.

D. None of the above