1. When performing the managerial task of planning, managers ...

establish alliances between different organisations to share resources and produce new goods and services.

use power, personality, and communication skills to coordinate the activities of people and groups.

decide which goals the organisation will pursue and what strategies will achieve those goals.

encourage all employees to perform at a high level to help the organisation achieve its vision and goals.

2. Planning in an organisation involves ...

establishing task relationships that allow people to work together.

developing strategies for how to achieve high performance.

motivating individuals to achieve organisational goals.

establishing accurate measuring and monitoring systems.

3. Managers at a start-up company are working to identify the reporting structures and culture that will best enable employees to accomplish the goals of the company as it grows. What process are the managers undertaking?

contingency planning

job enrichment

forward vertical integration

organizational design

4. To realise any of the benefits of actions taken to achieve control of an organisation,managers must ...

perform tests to confirm consistency.

measure actual performance.

establish measurable standards of performance.

evaluate the results and take corrective action if necessary.

5. What are the advantages of the functional structure?

It enhances team spirit throughout the organisation

It makes communication easy among people from the same specialists

It makes communication easy among people from different functions

It enhances communication between top and low level managers

6. Anita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organisational goals. This relates to Anita's ...

organizational performance.

product development.

organizational input.

diversification.

7. Using a traditional organisational hierarchy to gather information and control activity

results in a long time for information to reach individual employees.

enhances the usefulness of information received.

decreases an organisation's response time to changing market conditions.

minimizes distortion of information when passed through the hierarchy.

8. ________ reflects the distinctive ways in which organisation members perform their jobs and relate to others to achieve organisational goals.

Organisational culture

Emotional intelligence

Conscientiousness

Organisational control

9. The three steps in planning are deciding of which goals to pursue, deciding what strategies to adopt to attain those goals, and ...

creating a system of task and reporting relationships to achieve those goals.

determining how to motivate people to work together to achieve those goals.

creating a clear vision so organisational members understand their roles in achieving those goals.

deciding how to best allocate resources to attain those goals.

10. A company's product is very complex, and there is value in having employees develop deep expertise in each aspect of the production process. Which organisational structure would foster deep, specialized knowledge?

divisional

market

matrix

functional

11. Ali had some ideas and developed a new process for the production line, but when he implemented the changes, the results were not what he expected, frustrating him. Instead of improving production speed, the new process slowed down the production and caused some deficiency in the quality of the product. Ali works in an innovative culture; therefore, his manager told him ...

to make notes about what went wrong, stop the project, and share the notes with management.

there was a chance he would be demoted and to not fix things that are working just fine.

to keep track of the hours he spent on it; he would be paid, but his project would be killed.

to keep working on the project and fix the problem.

12. During the last several months, workers' overtime hours have increased by more than 15%. Based on decisions made by plant managers in the past, the current plant manager has decided to hire additional staff. This is an example of ...

programmed decision making.

nonprogrammed decision making.

the classical model.

intuition.

13. Jessica just started working at a construction company. During her first week of employment, she attended an orientation meeting in which the managers talked about the company's history. As they talked about the actions of those who contributed to the company's growth and those who caused problems over the years, Jessica learned what values and norms are appropriate to the organisation's culture. The company used ________ to communicate organisational culture.

stories and language

social events

rites of integration

values of the founder

14. Establishing measurable standards of performance, measuring actual performance,comparing actual performance against established goals, and evaluating the results and taking corrective action are steps to ...

increase a company's investments in research and development.

indicate the life cycle of a product.

launch a new product in the market.

achieve control over organisational activities.

15. Organisational ________ is the process by which newcomers internalise an organisation's values and norms and behave in accordance with them.

enhancement

attribution

socialisation

commitment