1) When salespeople are giving a presentation to clients, they are interacting with customers.

a) TRUE

b)FALSE

2) During communications, customers usually want all the following except ________________.

a) deadlines

b) privacy

c) details

d) clarity

3) E-mail should be considered and treated as ________________.

a

unethical communication

b

intercommunication

c

informal communication

d

business communication

e

one-way communication

4)The effective use of e-mail for correspondence involves all the following aspects except _________.

a

a specific subject line

b

encouragement for a response

c

a signature file

d

salesperson profiles

5)Not all customers like the use of e-mail. which may be due to generational change. While dealing with such customers, it is advisable to use _______________.

a

face-to-face contact

b

multiple presentations

c

voice mail contact

d

intranet contact

e

telephone contact