1. When the sheer volume of information out in the world is overwhelming, it is considered to be which type of listening challenge?

Information overload...

a/ Noise

b/ Hearing

c/ Rapid thought

d/ Environmental distractions

2. Physical and mental distractions are considered to be which type of listening challenge?

a/ Environmental distractions...

b/ Information overload

c/ Noise

d/ Rapid thought

e/ Hearing

3. Most researchers believe that there are several emotions common among people of all different cultures. All of the following are considered common emotions except:

a/ Excitement

b/Joy

c/ Sadness

d/Fear...

e/Anger

4. Monica loves posting photos on Instagram of her and her boyfriend, Chandler. In her eyes, she likes to have people see their relationship on social media and know what theyre up to. Chandler, however, isnt really into social media as much as Monica and does not post about their relationship as much. Monica interprets this behavior as Chandler not loving her as much as she loves him. The tension in this example illustrates the __________ relational dialectic.

a/ Novelty/predictability (stability/change)

b/ Commitment/love

c/ Openness/closedness (expression/privacy)

d/ Autonomy/connection (integration/separation)

e/ Trust/dependence

5. Monica and Chandler respond to their relationship tension by just accepting each other for who they are. Monica accepts that Chandler is a more private person, while shes more open, and that this difference in perspective is healthy. This response to relational dialectics is called:

a/ Voice

b/ Separation

c/ Reframing

d/ Neutralization

e/ Selection