1. Which best describes the desired linkage between strategy and CI?

A. There is no linkage between strategy and CI

B. CI projects should drive strategy development

C. Strategy should drive which CI projects are prioritized

D. CPI is not possible without a valid strategy

2. Which of the following best describes Lean as a CI methodology?

A. Focuses on reduction of variation within processes

B. Focuses on eliminating waste (any product or service that does not add value from the customer's perspective) in processes

C. Concentrates on the single constraint that slows the speed of the product through the system

D. Focuses on radical (not incremental) redesign of workflow processes by leveraging an In-depth use of information technology and automation of NVA activities

3. The Lean principle "Specify Value" is defined primarily from whose perspective?

A. Organizational leadership

B. Regulations and laws governing the industry

C. Your most valuable employees

D. Your customer

4. Which of the following does not describe a critical role of a CI Green Belt practitioner?

A. Project manager

B. Facilitator

C. Project sponsor

D. Team manager

5. MSgt Loudmouth has a tendency to dominate the conversation with his own ideas. What facilitation technique might help balance his tendency with the need to hear from other members of the team?

A. Summarize his points without asking him

B. Ask him primarily closed-ended questions

C. Dig deeper to try to discredit his ideas

D. Listen attentively each time he brings up a point

6. Which of the following is not part of the definition of a problem?

A. Any deviation from the standard

B. A gap between actual and desired conditions

C. The difference between what is, and what might or should be

D. The underutilization of skills

7. Which of the following is an essential part of understanding any problem?

A. Establishing customer surveys

B. Going to the "GEMBA" where works gets done

C. Measuring everything that is measurable

D. None of the above

8. A data collection plan generally includes all of the following elements except:

A. Describes how data will be collected

B. Provides an operational definition of each performance measure

C. Determines when data will be collected

D. Outlines what office will validate data that has been collected

9. Which graph is likely the most effective at visually presenting data that is organized by percentages?

A. Line graph

B. Double bar graph

C. Linear regression graph

D. Pie chart

10. What best represents the initial criteria for which your improvement target should be based on?

A. Anticipating root causes and countermeasures to determine a feasible target

B. Completely eliminating the problem

C. Increasing performance

D. Meeting the voice of the customer

11. In a process you are observing, you notice that paperwork has to be approved by the legal office per the regulation, which drastically slows the process and is largely meaningless since the legal office has never disapproved a request. This process step would be best described as:

A. Value added

B. Non-value added

C. Non-value added but required

D. A "Just Do It"

12. Which of the following statements regarding root cause is most correct?

A. Solving for root cause often takes significantly more resources than addressing the symptoms of a problem and may not be worth the effort

B. It is generally appropriate to identify root cause by using experts to brainstorm without requiring data to validate their conclusions

C. Root causes always result in an effect; to properly mitigate the effect requires attacking the true cause

D. It is always possible to ascertain a root cause by asking" Why?" five times or less

13. Which is not a characteristic associated with flow?

A. It can significantly speed process cycle time

B. It reduces Work In Process (WIP)

C. It maximizes speed for a minor decrease in quality

D. It is one of the five principles of Lean

14. Which of the following is not an element of 5S?

A. Streamline

B. Sort

C. Straighten

D. Shine

15. What is meant by Pull?

A. Batch processing for greater efficiency

B. Only producing when a demand signal is given

C. Estimating annual requirements and producing consistently to meet them

D. Ensuring a large buffer of material is available at each step in the process so that production never has to stop or slow down

16. Which potential countermeasure is likely to be effective if a root cause of the problem is identified as disorganization within a section that leads to excessive time locating the proper tools to do the job and a lot of wasted motion?

A. Establish Poka-yoke / Mistake Proofing

B. Complete a 5S event

C. Introduce a Kanban system

D. Create an Andon system

17. What is the relationship between developing countermeasures and a detailed implementation or action plan?

A. Action plans are developed to determine appropriate countermeasures

B. Countermeasures are more detailed than action plans

C. Action plans are only required for complex problems (usually Black Belt level events)

D. Countermeasures determine what should be done, and the implementation plan determines how it will be done (e.g., who will do what by when)

18. Which of the following statements regarding Step 7 is true?

A. It is generally acceptable to have success criteria that is different than the original target

B. You should include the most favorable data only to keep momentum for the project

C. If goals are not being attained, you should restart the project from the beginning

D. In addition to monitoring for success criteria, you should also monitor for unintended consequences

19. Which best explains what to do if you have not achieved the predicted results in Step 7?

A. Give the process more time to be fully implemented

B. Refer the matter to your sponsor for action

C. Work back through the logic trail of the 8-Step to see where the gap is

D. Change the goal from Step 3 since it was likely unrealistic

20. What is the best way to determine if the new process is being implemented as planned?

A. Rely on the results; if the target is being met, the new process must be in place

B. Go to the Gemba and see

C. Perform a survey for those executing the process

D. Ensure the commander of the unit has voiced support for the new process

21. Which of the following is not a useful tool to help ensure a process does not regress to the old way of doing business?

A. Standard work

B. Monitoring plan

C. Gantt chart

D. Regulatory guidance (e.g., AFIs, OIs, policy letter)