1) Which is true about "supply chains" and "supply chain management?"

a) The concept of the "value chains" grew out of the theory that supply chains can be managed effectively.

b) Human resources, accounting, and information system functions are the primary participants in an organization's supply chain.

c) "Supply chain" refers to a process beginning with idea generation, includes product design and evaluation, and concludes with the implementation phase.

d) Supply chain management has become important because of quality improvement and cost savings opportunities.

2) Three marketing professors from Texas A and M University, Parasuraman, Zeithamel, and Berry, published a widely recognized set of service quality dimensions that include which of the following?

a) Durability.

b) Conformance.

c) Tangibles.

d) Features.

3) The view that product quality is the result of interaction of several variables, such as machines, labor, procedures, planning, and management, is most related to which perspective:

a) engineering.

b) operations.

c) human resources.

d) financial.

4) A focus on perceived quality of products most closely aligns with the

a) human resources perspective.

b) operations perspective.

c) marketing perspective.

d) strategic management perspective.

5) Employees at your company are receiving management development training and are encouraged to be innovative in advancing quality. These measures most closely characterize which quality perspective?

a) Operations.

b) Human resources

c) Financial.

d) Strategic management.

1) Which is true about "supply chains" and "supply chain management?" a) The concept of the "value chains" grew out of the theory that supply chains can be managed effectively. b) Human resources, accounting, and information system functions are the primary participants in an organization's supply chain. c) "Supply chain" refers to a process beginning with idea generation, includes product design and evaluation, and concludes with the implementation phase. d) Supply chain management has become important because of quality improvement and cost savings opportunities. 2) Three marketing professors from Texas A and M University, Parasuraman, Zeithamel, and Berry, published a widely recognized set of service quality dimensions that include which of the following? a) Durability. b) Conformance. c) Tangibles. d) Features. 3) The view that product quality is the result of interaction of several variables, such as machines, labor, procedures, planning, and management, is most related to which perspective: a) engineering. b) operations. c) human resources. d) financial. 4) A focus on perceived quality of products most closely aligns with the a) human resources perspective. b) operations perspective. c) marketing perspective. d) strategic management perspective. 5) Employees at your company are receiving management development training and are encouraged to be innovative in advancing quality. These measures most closely characterize which quality perspective? a) Operations. b) Human resources c) Financial. d) Strategic management