1. Which of following elements define a crisis:

A. A sudden , shocking, intense, often catastrophic event

B. An event perceived as a crisis by those involved in it.

C. An event of temporary duration

D. An event that overwhelms coping capacities and exceeds resources.

E. All of the above

2. Which of these questions is not the one out of seven questions that guide the development of a crisis communications plan?

A. Who are our target internal & external audiences?

B. How can we improve the caliber of reporters who cover crisis related information?

C. What are the crises we might avoid if we exchange information with stakeholders?

D. How can we safeguard our vital records in the case of a crisis?

3. A team assigned the responsibility crisis management is commonly called:

A. Crisis management team

B. Task force

C. Risk force

D. None of the above

4. A framework for a quick and effective response to a crisis should include all of the below EXCEPT:

A. A description of roles, responsibilities and limitations

B. Methods to assess the situation

C. Communication process descriptions

D. The process of holding accountibility