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1. Which of the 4 costs of quality due you believe is the most detrimental to an organization? Provide an example and support your opinion.

1. Which of the 4 costs of quality due you believe is the most detrimental to an organization? Provide an example and support your opinion.

2. Provide a 'real world' example of poor quality or lack of efficiency and the costs associated with it. Explain, using concepts from the text, how this cost could be avoided.

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