[1] Which of the following characteristics does NOT pertain to management accounting? a) it provides information and estimates about future activity b) it generates specific-purpose financial statements and reports c) it provides financial and operating data, multidisciplinary in scope d) it has externally imposed standards [2] Total quality management emphasises: [3] 1 Mark a) zero defects b) continual improvement c) elimination of waste d) all of the above 1 Mark Monitoring the number of production errors is an example of the management function of: a) planning b) control c) decision making d) both a and c [4] Which of the following is an example of a step-fixed cost? 1 Mark a) cost of disposable surgical scissors, purchased in batches of 100 b) cost of soaking solution to clean jewelry, where each jar can soak 50 rings before losing effectiveness c) cost of tuition at 300 per credit hour up to 15 credit hours d) cost of disposable gowns used by patients in a hospital 1 Mark