1. Which of the following descriptions best describes the process of planning?

Select one:

A. Comparing the budget with actual results

B. Preparing a budget for an organization that meets sales goals for the upcoming year

2. Which of the following departments often found in a merchandising organization would be classified as a line department?

Select one:

A. Maintenance

B. Home Furnishings

C. Human Resources

D. Payroll

C. Delegating authority to employees to address customer complaints

D. Assigning managers to different regional centers to facilitate distribution of goods to customers